FAQ'S - INDIVIDUAL COUNSELLING
How Does Online Counselling Work?
We use Microsoft Teams for online video sessions. If you prefer an alternate communication platform, please let us know.
Once an appointment is booked using the Microsoft Bookings page, you will receive a calendar invite containing the Microsoft Teams meeting link from email address LisaTurner@allthingsbutterfly.onmicrosft.com
Important: You must have an active email address to make a booking and receive appointment details.
On the Day of Your Appointment:
- Open the email or calendar invite
- Click the Microsoft Teams meeting link
- Follow any prompts to access Microsoft Teams
- Wait to be admitted into the online video session
For First-Time Users of Microsoft Teams:
- If you don’t already have the app, we recommend allowing at least 15 minutes before your session to download it.
- There is no requirement to sign up for an account—you can join as a Guest.
- If joining as a Guest, you will be prompted to enter your name, which helps identify you in the meeting lobby.
Privacy Notice:
To ensure the integrity of your therapeutic experience:
- Choose a comfortable, private space for your session.
- Sessions must not be attended while driving.
How Do I Book an Appointment?
New Clients
If you are a new client, we offer an initial free 30 minute discovery session. This allows us to meet and discuss briefly your reasons for engaging me for counselling, as well as to go over any questions you may have.
My goal is for you to leave this initial meeting with clarity on our support offering and its suitability to you, enabling you to make an informed choice on your next steps.
Please use the Make a Booking link and select 'free 30 minute 'Individual discovery session'.
Select a day and time available that is suitable to you.
A meeting invitation will be sent to your registered email address.
Note: when setting up an appointment using Microsoft Bookings, you can book an appointment as guest and use your email address - Microsoft will require you to confirm your email address by sending a code for verification. If you are already logged into your own Microsoft account, the system will recognise that email address.
Returning Clients
Please use the Make a Booking link to schedule your next 60 minute appointment using the 'Individual Counselling session' calendar option.
Select a day and time available that is suitable to you. A meeting invitation will be sent to your registered email address.
What If I Need to Reschedule or Cancel?
When you book an appointment, that time is reserved exclusively for you.
If cancellation or rescheduling is necessary, please open the calendar entry and use the link provided to update your appointment or contact me via email info@allthingsbutterfly.com.au or mobile 0483 167 625.
- A minimum of 48 hours notice is requested for cancellations or rescheduling.
- Non-attendance without providing 48 hours notice may incur a fee of 50% of the scheduled amount.
Fees & Payment
Session Fees
- Introductory 30 minute call – Free
- Standard Individual Session (60 minutes) – $120 + GST
Payment Process
An invoice will be sent to your email address soon after making your appointment. Payment is required at least 24 hours prior to the scheduled session.
Bank Details:
🔹 Bank: National Australia Bank
🔹 BSB: 084034
🔹 Account #: 897739175
🔹 Account Name: All Things Butterfly Pty Ltd
🔹 Reference: Please include your invoice number in payment details
What Can I Expect in My First Counselling Appointment?
Your first session is scheduled for 60 minutes and includes:
- Reviewing the Counselling Contract and Privacy & Confidentiality Agreement
- A safe and confidential space to discuss thoughts, feelings, and behaviours
- Guidance from a registered counsellor to explore and understand your experiences and challenges
During the initial and ongoing sessions, your counsellor may ask questions about your life, goals, and concerns to help address the reasons that brought you to counselling.
Counselling is a collaborative process—you are encouraged to ask questions and express any concerns. The goal is to help you feel better and make positive changes in your life.
Confidentiality & Data Security
Everything shared in counselling sessions is treated as highly confidential. However, confidentiality may be legally or ethically broken under specific circumstances:
- If there is a serious risk of harm to you or others
- If counselling records are requested by a court of law
- If another party or agency has requested your information and you have provided written consent
How Is Data Managed & Kept Secure?
- Brief session notes are taken to track progress and stored digitally via Microsoft Office 365 Business software
- All data is password protected and secured using Kaspersky system security
- To comply with the ACA Code of Ethics and Practice, a client’s identity is stored separately from session notes
Clients are encouraged to discuss any concerns about data security with their counsellor.
How to Raise a Complaint
If you need to raise a complaint, please contact us via:
📩 Email: info@allthingsbutterfly.com.au
If you remain unsatisfied, you may lodge a formal complaint with the Australian Counselling Association under their Complaints Policy and Procedural Guidelines.
